Complaints Policy

Motormula Complaints Procedure

In the unlikely event that you wish to make a complaint, please get in touch with us straight away.

You can contact us by:

By Post:

Motormula Complaints Team
Unit 5 Milton Court
Horsfield Way
Bredbury Park Industrial Estate Bredbury
Stockport
SK6 2TD

By Phone: 0161 660 6060

By Email: compliance@motormula.co.uk

We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk